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Frequently Asked Questions

Does texting from the TextNow app require internet connection?

Unlike traditional cell phone carriers, TextNow phones and plans utilize your data connection for all communication - calling, texting, and accessing the internet. In order for TextNow to work, you need to be either connected to wifi, or be within the TextNow coverage map .

Does the TextNow app show up on phone bills?

Yes. Calls made from TextNow that use Voice Fallback will appear on your phone bill as minutes used. They will appear as calls placed from a different number than either your TextNow number or your regular carrier number. What does my contact see on a call using the Voice Fallback feature?

Does TextNow work without WiFi?

Can you use TextNow without WIFI? Yes! Your phone will work without WiFi. When there is no WiFi available, our phones will use Sprint’s nationwide data and voice network.

Is TextNow recording my phone calls?

TextNow does not record your calls, your privacy is important to us. The setting "Record Call Diagnostics" does not record any call audio. This setting is used to record system information such as routing path, network type, signal strength and if any TextNow optimization were engaged mid call.

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