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Frequently Asked Questions

How do I Manage my Macy’s credit card?

Use the links below to manage your credit account. NOTICE: Because you have added your Macy’s Credit Card to this section of the macys.com website, information about your Macy’s Credit Card, such as account balance, available credit and bank account information, is visible on macys.com as well as on the credit card issuer’s website.

Where can I find information about my Macy’s credit card?

NOTICE: Because you have added your Macy’s Credit Card to this section of the macys.com website, information about your Macy’s Credit Card, such as account balance, available credit and bank account information, is visible on macys.com as well as on the credit card issuer’s website.

What should I do if someone is accessing my Macy’s sign-in?

If you have concerns about anyone with access to your Macy’s sign-in seeing your information, you should change the password associated with your Macy’s sign-in, or contact customer service at 1-888-257-6757 to discuss additional options.

What is American Express Macy's American Express?

American Express is a federally registered service mark of American Express and is used by Department Stores National Bank pursuant to a license. The Macy's American Express Card program is issued and administered by Department Stores National Bank.


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