The ITIL Service Lifecycle is a strategy that organizations can use to engage in a perpetual cycle of improvement for their services. ITIL stands for Information Technology Infrastructure Library. It is a well-known set of guidelines used to manage intricate technology systems.What is event management in ITIL?
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.What does it mean to "implement" or "do" ITIL?
ITIL is a means to end, for example we implement change management to protect the business from the disruption of failed changes and to make new features available more quickly. When someone talks about implementing ITIL, it sounds like they value the tool more than the job it does.What is ITIL processes?
ITIL Processes. Objective: The ITIL processes within IT Service Management (ITSM) ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner. With their help, IT Services are clearly defined, success can be measured with regards to the service provision, and targeted improvement measures can be introduced where necessary.