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Here are some of the major findings: The worst airlines for customer service are United Airlines (665) and Frontier Airlines (659). The most improved carriers are American Airlines and Delta Airlines, adding 16 points each. WestJet fell by the most, plummeting 19 points from 2014.What is the airline with the best customer service?
The study, conducted by Bruce Temkin of the Temkin Group, found that among 10,000 American travelers, Alaska Airlines and Southwest Airlines were considered the best domestic carriers for customer service.