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Frequently Asked Questions

What is ITIL and its lifecycle?

The ITIL Service Lifecycle is a strategy that organizations can use to engage in a perpetual cycle of improvement for their services. ITIL stands for Information Technology Infrastructure Library. It is a well-known set of guidelines used to manage intricate technology systems.

What does it mean to "implement" or "do" ITIL?

ITIL is a means to end, for example we implement change management to protect the business from the disruption of failed changes and to make new features available more quickly. When someone talks about implementing ITIL, it sounds like they value the tool more than the job it does.

What is event management in ITIL?

Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.

What is an abbreviation used for ITIL?

ITIL stands for Information Technology Infrastructure Library. ITIL is a set of best practice processes for delivering IT services to your organization's customers. ITIL has its foundations in the IT world, but its principles can easily be used outside of it, within Facilities or HR departments, for instance.


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