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Frequently Asked Questions

What is the dcecu app?

This app is available only on the App Store for iPhone and iPad. DCECU is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

What can I do with dcecu?

You can upload documents, request fund transfers, or complete inquiries and maintenance. In the event you choose to communicate through Messages, please note that DCECU will respond to you by the end of the next business day. If immediate attention is desired, please contact us during normal business hours.

How do I communicate with dcecu staff?

Send and receive messages securely with DCECU staff using conversations. You can upload documents, request fund transfers, or complete inquiries and maintenance. In the event you choose to communicate through Messages, please note that DCECU will respond to you by the end of the next business day.

What are documents in dcecu?

Documents Documents allow you to receive any one or more of the following: your DCECU periodic statements, notices, tax forms, disclosures and agreements online in an electronic format rather than paper. With Documents, you will receive an email notification each time a new Document becomes available for viewing.


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