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Frequently Asked Questions

How do I Change my CAC to DoD enterprise email?

Solution 25-2: Visit an ID card office to have them update your email address on your CAC (s) to your DoD Enterprise Email address. Solution 25-3: Your computer still has your certificates from your former CAC, and is trying to use them instead of your new CAC certificates. Follow slide 23 in this guide to clear them.

How do I change my primary personnel email address?

A: To update your Primary Personnel Email Address, go to your Personal tab on the My Profile page. Select Update GAL Name. Edit your name according to the instructions in the Display Name for DoD Global Address List (GAL) pop-up. Select Preview to preview your changes. Select Submit and Close to save your changes.

How do I Change my Ako email address to DoD enterprise?

Information: This affects users who have their AKO email address on one or both military and civilian CACs. Solution 25-1: Update / change email address on your CAC (s) to your Enterprise Email address. Solution 25-2: Visit an ID card office to have them update your email address on your CAC (s) to your DoD Enterprise Email address.

How do I Change my Name on the DoD Global Address List?

1 Select the Personal tab. 2 Select Update GAL Name. 3 Edit your name according to the instructions in the Display Name for DoD Global Address List (GAL) pop-up. 4 Select Preview to preview your changes. 5 Select Submit and Close to save your changes.


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