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The DOT stated that it is receiving a growing number of complaints and inquiries from ticketed passengers who said they have been denied refunds for flights that were canceled or significantly delayed. In lieu of refunds, passengers told the DOT that carriers are offering them vouchers or credits for future travel.When are passengers not entitled to a refund?
In the following situations, passengers are not entitled to refunds except under very limited circumstances: Non-refundable tickets - Passengers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.What do airlines offer passengers in lieu of refunds?
In lieu of refunds, passengers told the DOT that carriers are offering them vouchers or credits for future travel.Can I get a refund on my airline ticket?
Optional Service Fees - A passenger is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades, or in-flight Wi-Fi) if the passenger was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the passenger was involuntarily denied boarding.